Quick answers below. If you don't find what you need, email us — a real person replies.
Email stevenspence@gmail.com for any question, bug report, or account request. We aim to reply within a couple of business days.
To email your itineraries into the app, forward airline confirmations to trips@awaypro.app from the email address on your AwayPro account.
Forward any airline confirmation email to trips@awaypro.app from the email address on your AwayPro account. Within seconds you'll get a notification, and the detected flights wait in your in-app inbox for you to review and import.
Yes. Once a flight is added, AwayPro tracks it — delays, gate changes and cancellations update automatically and push to the whole group. You can also enter a gate or terminal by hand; live data overrides it when the airline posts one.
The trip coordinator subscribes; invited travelers always join free. Plans cover up to 20 members per trip, up to 40, or unlimited — billed monthly or annually, each with a 7-day free trial. Manage or cancel anytime in your Apple Account settings.
Your trips become read-only — no data is lost, and everyone can still view their itinerary. Adding people or flights and live tracking pause until you resubscribe.
It appears within about 12 hours of your next departure, and only for the traveler on your account (coordinators who aren't flying don't get one). Make sure Live Activities are on in AwayPro's Settings and in iOS Settings → AwayPro. The Settings screen shows a live status line explaining exactly what's happening.
Email stevenspence@gmail.com from your account address and we'll permanently delete your account and associated data within 30 days.
Still stuck? Write to stevenspence@gmail.com and we'll help you out.